Grand Opening — October 15, 2026!
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Grand Opening — October 15, 2026!
Q: Are the products genuine?
A: Yes. All products sold at AQUALAB are imported directly from South Korea, sourced from official brands and distributors.
Q: How do I know which product is right for my skin?
A: Start from Shop by Skin Concern, or search for your skin type (for example, oily skin). Still unsure? Email us at support@aqualab.kr and we will help you choose.
Q: How long does my order take to arrive?
A: Orders to Brazil arrive in 7 to 10 business days, including customs clearance. For other countries, the delivery time is shown at checkout.
Q: Will I pay extra fees on delivery?
A: See our Import & Customs Info page for details on taxation.
Q: My order is late, what should I do?
A: Contact us through the Contact page with your order number. We'll check the status of the international shipment for you.
Q: What payment methods are accepted?
A: We accept credit cards and, in Brazil, Pix. The payment methods for your country are shown at checkout.
Q: Does the price already include taxes?
A: See our Import & Customs Info page for the latest details on taxes.
Q: Can I exchange or return a product?
A: See our Refund Policy for full details.