FAQ

■ About the products

Q: Are the products genuine?
A: Yes. All products sold at AQUALAB are imported directly from South Korea, sourced from official brands and distributors.

Q: How do I know which product is right for my skin?
A: Use our AI Skin Match tool, available in the main menu, to get personalized recommendations based on your skin type.

■ About shipping and timing

Q:How long does my order take to arrive?
A: Estimated delivery is 15 to 25 business days, accounting for international shipping and customs clearance.

Q: Will I pay extra fees on delivery?
A: See our Import & Customs Info page for details on taxation.

Q: My order is late, what should I do?
A: Contact us through the Contact page with your order number. We'll check the status of the international shipment for you.

■ About payment

Q: What payment methods are accepted?
A: We accept credit cards (Visa, Mastercard, American Express, Diners Club, Discover) and other payment methods shown at checkout.

Q: Does the price already include taxes?
A: See our Import & Customs Info page for the latest details on taxes.

■ About exchanges and returns

Q: Can I exchange or return a product?
A: See our Refund Policy for full details.