Terms of service
1. Company Identification
Legal name: AquaLabs Co., Ltd.
Country of registration: Republic of Korea
Business registration number: 754-86-03578
Business address: 11, Gudeok-ro 333beon-gil, Seo-gu, Busan, Republic of Korea
Customer support email: support@aqualab.kr
Website: aqualab.kr
2. Products
AquaLabs sells skincare, beauty, and personal care products from selected Korean and international brands.
Product information, including product name, brand, volume, usage instructions, key ingredients, origin, and applicable warnings, is provided on each product page.
Product images are for illustrative purposes only and may show slight differences in packaging, color, batch, or presentation depending on updates made by the manufacturer.
Products sold by AquaLabs do not replace medical or dermatological advice. In case of allergies, sensitivity, irritation, pregnancy, pre-existing skin conditions, or use of medication, we recommend consulting a healthcare professional before use.
3. Prices, Payment, and Taxes
Prices are displayed in Brazilian reais, unless otherwise stated.
Before completing the order, the customer will be able to review the purchase summary, including products, quantities, prices, shipping fees, payment method, and other applicable charges.
All applicable import taxes and duties are calculated and included at checkout. There are no additional charges during shipping or upon delivery.
The customer is responsible for providing accurate and complete information, including full name, CPF, address, phone number, and email, for order processing, payment, international shipping, customs clearance, and delivery.
4. Shipping and Delivery
Products are shipped internationally to Brazil.
The delivery time shown on the website is an estimate and may vary depending on product availability, order processing, international transportation, customs inspection, delivery address, and external factors.
AquaLabs will provide tracking information whenever available.
Delivery may be delayed due to incorrect customer information, incomplete address, absence of the recipient, customs retention, strikes, weather conditions, logistics restrictions, or other events beyond AquaLabs' reasonable control.
If an order is returned due to incorrect address, absence of the recipient, or refusal of delivery, AquaLabs will review the case individually to determine whether reshipment, partial refund, or cancellation is possible.
5. Order Cancellation
The customer may request order cancellation before the order is shipped from South Korea.
AquaLabs may cancel orders in case of product unavailability, obvious pricing error, suspected fraud, inconsistent customer information, logistics impossibility, or legal or regulatory restrictions.
6. Proper Use of Products
The customer must follow the usage instructions provided on the product packaging, by the manufacturer, or on the product page.
We recommend performing a patch test before using new cosmetic products.
Stop using the product in case of irritation, redness, itching, burning, or any adverse reaction, and seek professional advice if necessary.
AquaLabs is not responsible for improper use, use contrary to the manufacturer's instructions, individual allergies, adverse reactions not previously informed by the manufacturer, or use combined with other products, medication, or treatments.
7. Customer Support
Customer support is provided by email at support@aqualab.kr.
For requests related to orders, we recommend providing the order number, full name, CPF, and the email used for the purchase.
We will respond to requests as soon as reasonably possible.
8. Changes to These Terms
AquaLabs may update these terms from time to time to reflect operational, commercial, legal, or regulatory changes.
The current version will always be published on this page with the corresponding update date.